Privacy Policy

General information

The following notes provide a simple overview of what happens to your personal data when you visit this website or use the Clesk Uptime service. Personal data is any data with which you can be personally identified.

Data collection on this website and in the service

Who is responsible? Data processing is carried out by the website operator. Contact details can be found in the section “Controller”.

How do we collect your data? On the one hand, you provide data to us — e.g. during registration, in account settings or by email. Other data is collected automatically when you visit the website or use the monitoring service (e.g. technical log data).

What do we use your data for? To provide the monitoring service, bill paid features, communicate with you (e.g. outage alerts) and ensure technically error-free operation. We do not use web analytics, tracking or advertising cookies.

What rights do you have? You have the right to free information, rectification, erasure, restriction of processing, data portability and objection at any time. You also have the right to lodge a complaint with a supervisory authority.

Hetzner

The provider is Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany. Servers are located in Germany (EU). Details: hetzner.com/de/rechtliches/datenschutz.

Use is based on Art. 6 (1) lit. f GDPR. We have a legitimate interest in reliable provision of our online service. A data processing agreement pursuant to Art. 28 GDPR is in place with Hetzner.

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.

Please note that data transmission over the Internet may have security gaps. Complete protection of data against access by third parties is not possible.

Controller

Clesk Digital GmbH
Am Biehl 5
57234 Wilnsdorf, Germany

Phone: +49 (0) 271 33885017
Email: hey@clesk.de

Storage period

Unless a more specific storage period is stated in this privacy policy, your personal data remains with us until the purpose for processing no longer applies. Invoice data is retained for up to 10 years pursuant to tax law (§ 147 German Tax Code). Monitoring raw data and check logs are stored on a rolling basis; aggregated statistics remain for the duration of the contractual relationship.

Legal bases for processing

If you have consented to processing, we process your data on the basis of Art. 6 (1) lit. a GDPR. If data is required for contract performance, we process it on the basis of Art. 6 (1) lit. b GDPR. Where there is a legal obligation, processing is based on Art. 6 (1) lit. c GDPR. Processing may also be based on our legitimate interest pursuant to Art. 6 (1) lit. f GDPR.

Revocation of your consent

You may revoke consent already given at any time. The lawfulness of processing carried out until revocation remains unaffected.

Right to object (Art. 21 GDPR)

If processing is based on Art. 6 (1) lit. e or f GDPR, you have the right to object at any time for reasons arising from your particular situation. If you object, we will no longer process your affected personal data unless we can demonstrate compelling legitimate grounds.

Right to lodge a complaint

In the event of violations of the GDPR, you have the right to lodge a complaint with a supervisory authority — in particular in the member state of your habitual residence, place of work or place of the alleged violation.

SSL/TLS encryption

This site uses SSL/TLS encryption for security reasons. You can recognize an encrypted connection by the lock symbol in your browser and the fact that the address bar begins with “https://”.

Cookies and local storage

Clesk Uptime does not use cookies for analytics or advertising. We use technically necessary session cookies for authentication (login) as well as cookies or local storage entries for your language and display settings. This storage is required for operation of the service (§ 25 (2) TDDDG).

Referral cookie (partner program)

If you visit our website via a partner referral link (link parameter “ref”), we store a first-party cookie (“clesk_ref”) containing the referral code for 90 days. Its sole purpose is to attribute a later registration to the referring partner; there is no cross-site tracking and no data is shared with third parties.

Legal basis: Art. 6 (1) lit. f GDPR (legitimate interest in settling our partner program). You can delete the cookie in your browser at any time; use of the service does not depend on it.

Server log files

The provider automatically collects information in server log files that your browser transmits:

• Browser type and version
• Operating system used
• Referrer URL
• Hostname of the accessing computer
• Time of the server request
• IP address

Registration and user account

When you register, we collect your email address and a password chosen by you (stored as a cryptographic hash). You may optionally provide a display name. Legal basis: Art. 6 (1) lit. b GDPR (contract performance).

During use, we store the monitors you configure (URLs, intervals, notification settings), heartbeat configurations, status page settings and results of availability checks performed (timestamps, response times, status codes).

Outage notifications

If you configure alerts via email, webhook or other channels, we process the destination addresses you provide solely to send the notifications you have triggered. Legal basis: Art. 6 (1) lit. b GDPR.

Enquiries by email

If you contact us by email, we store your enquiry including the resulting personal data to process your request. Legal basis: Art. 6 (1) lit. b or lit. f GDPR.